We fully respect your right to privacy and the protection of your personal data. Safeguarding your information is a top priority for us at EcoCrafted, and we apply technical, organizational, and security measures to ensure your data is processed in accordance with applicable laws — including the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and related national legislation.
This document explains how we process your personal data, why we collect it, how long we keep it, and what rights you have.
1. Who is the controller of your personal data?
The controller of your personal data is:
EcoCrafted (operated by Oppido Technologies s.r.o.)
Company ID: 08481181
Registered address: Branícká 43/26, Prague, Czech republic
Email: info@ecocrafted.cz
You may contact us at this address with any questions or to exercise your rights regarding data protection.
2. What personal data do we process?
We only process personal data necessary for providing our services and fulfilling legal obligations. This may include:
- Basic identification data: name, surname, company name, company ID (if applicable).
- Contact details: phone number, email address, billing and delivery address.
- Order information: products purchased, payment details, delivery method.
- Communication data: information exchanged via email, contact forms, or customer support.
- Transaction data: information about payments for products and services.
- Website usage data: IP address, browser/device type, pages viewed, products added to cart.
- Marketing preferences: data about whether you have opened or interacted with our emails (only with your consent).
We do not collect sensitive personal data (e.g. health, religion, etc.).
3. Why do we process your personal data?
Your personal data is processed for the following purposes:
- Fulfilling a contract (order processing)
- To process and deliver your order.
- To provide customer support.
- To manage billing and accounting obligations.
- Legal obligations
- To comply with tax and accounting regulations.
- Legitimate interests
- To protect our rights and prevent fraud.
- To improve our website and services.
- Marketing (with your consent)
- Sending newsletters and offers via email.
- Providing product recommendations.
- You can withdraw your consent at any time.
4. Cookies
We use cookies to improve user experience, analyze website traffic, and personalize offers. Cookies are only used with your consent. You may disable them in your browser, but some parts of the website may not work correctly.
5. How long do we keep your personal data?
- Data related to contracts and orders: kept for the duration of the business relationship + the legally required period (e.g., accounting records up to 10 years).
- Marketing data: until you withdraw your consent or unsubscribe.
- Website usage data: usually a few months, depending on the type of cookie.
6. Where do we obtain personal data?
- Directly from you (when placing an order, registering, subscribing to a newsletter, or contacting us).
- From your use of our website (cookies, analytics).
7. Who has access to your data?
Your personal data is only shared when necessary:
- Employees of EcoCrafted / Oppido Technologies (only those who need access to fulfill their job).
- Service providers: IT administrators, e-shop hosting providers, delivery companies, payment gateways, and accounting firms.
All third parties are bound by contracts to ensure GDPR compliance and confidentiality.
8. What are your rights?
Under GDPR, you have the following rights:
- Right to information – to know how your data is used.
- Right of access – to request a copy of your personal data.
- Right to rectification – to have incorrect data corrected.
- Right to erasure – to request deletion of your data (where legally possible).
- Right to restriction – to limit processing of your data.
- Right to data portability – to receive your data in a machine-readable format.
- Right to object – to object to processing for legitimate interests or marketing.
- Right to complain – to the Czech Data Protection Authority (Úřad pro ochranu osobních údajů).
You can exercise your rights by contacting us at info@ecocrafted.cz.
9. Final Provisions
EcoCrafted takes your privacy seriously. We continually review and update our data protection practices to ensure compliance and safeguard your personal information.
This Privacy Policy is effective from 01/08/2025 and may be updated when necessary.
